At AMC Hospital, located within the financial district of Gachibowli, Hyderabad, we focus on customer service and care. Transparency in all financial interactions with clients regarding our healthcare services is essential, so we designed our refund policy this way. Be sure to understand the policy before proceeding to make a payment.

1. Policy Cutoff Description

This refund policy is related to every payment made to AMC Hospital for:

Professional Service Fee.

Diagnostic Procedure and Test Services.

Comprehensive Clinical Checkup Packages.

Surgical and Non-Surgical Treatment and Intervention.

Pharmacy and Other Products.

All Other Professional Services.

2. No Refunds Policy

These policies do not allow refunds. They aim to ensure that all payments made for the services above are nonrefundable, except for service cancellation under the specific policy clauses.

Once made on account of any service, payments are accepted as payments for that service.

No refunds will be processed for comprehensive consultations, diagnostic tests, or health checkup packages, regardless of whether the patient does not show up to receive the service.

3. Conditions for a Refund (Exceptional Cases Only)

In this case, we outline strict no-refund clauses but will consider some requests, refined to the following stipulations:

3.1 Overpayment Claim—

Where payment is made for the exact service more than once, such overpayment would be considered for refund upon verification.

3.2 Service Not Rendered: 

Suppose a service like a diagnostic test or procedure is prepaid, and AMC Hospital can’t provide it due to its equipment’s failure, AMC personnel’s unavailability, etc. In that case, we may provide a refund or reschedule the appointment. 

3.3 Technical Errors: 

If a technical error in the online payment system results in incorrect transactions, the case will be investigated, and the necessary action (refund/correction) will be taken. 

3.4 Management Discretion: 

If there are some exceptional circumstances, AMC Hospital managers will grant these requests at their discretion. 

4. Non-Refundable Scenarios  

The following scenarios shall not be entitled to refunds: 

After a diagnosis and treatment, a patient expresses dissatisfaction with the consultation or the resulting condition. 

A patient withdraws from a prescribed treatment package after making the payment. 

A patient fails to attend an appointment or utilizes scheduled services without notifying in advance. 

Unused portions of diagnostic packages or health checkup plans are also not eligible. 

5. Payment Disputes  

For payment disputes, if the payment is suspected to have been made incorrectly, the suspecting subject must report to the paying department.

Office Location: AMC Hospital, Financial District, Gachibowli, Hyderabad

Following your request’s submission, our team will assess the matter and communicate the outcome in your chosen timeframe—for example, [5 to 7 business days]. 

Refund Processing Period

Once approved, refunds will take [7 to 14 business days] to be processed, if necessary.

Refunds will be processed through the initial mode of payment selected (credit/debit card, bank transfer, etc.).

AMC Hospital will not be accountable for payment processing delays from external payment processors or banking institutions.

Changes to the Refund Policy 

AMC Hospital can amend or update this refund policy at its discretion and without prior notification. The contact information will remain unchanged, and any amendments will be reflected on this page with the new effective date.

For further inquiries, the following details may be used:

Disclaimer: This policy is intended for patients seeking a policy different from our standard one. Any concerns regarding discrepancies in this policy should be directed to:

AMC Hospital

Financial District, Gachibowli, Hyderabad

7729887888

info@hyderabadphysician.com

www.hyderabadphysician.com